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Making a Complaint

We welcome all feedback on our services and act quickly when any matter is brought to our attention.

Complaints can arise from a number of situations and are often due to misunderstandings. These can often be viewed as negative, but it is Clevearc’s policy to view these as part of the feedback process on the organisations performance and be utilised to promote a culture of continuous improvement.

General Guidelines for making a complaint - Kirkdale

Whenever possible any complaint should be dealt with immediately by the person in charge of the unit. The person receiving the initial complaint should refer the details on to the person in charge immediately.

Download Kirkdale's complaints policy here

General Guidelines for making a complaint - Allison House

Whenever possible any complaint should be dealt with immediately by the person in charge of the unit. The person receiving the initial complaint should refer the details on to the person in charge immediately.

Download Allison House's complaints policy here

General Guidelines for making a complaint - Guisborough Day Centre

Whenever possible any complaint should be dealt with immediately by the person in charge of the unit. The person receiving the initial complaint should refer the details on to the person in charge immediately.

Download Gainsborough Day Centre's complaints policy here